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Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Royal Mail. If you require a special delivery or signed for package, an additional cost will be applied, so please contact us before choosing this method. We endeavour to ensure that your package reaches you in the shortest possible time, and we generally ship on Tuesdays and Fridays.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Returns

If you experience any problem with your order then let us know, we will put it right. In the first instance contact Alice@firstolympian.com explaining the issue and we will respond within 48 hours.